Refund Policy
A clear, plain-language explanation of how cancellations and refunds work on TaviPay. Most questions are answered below — if yours isn’t, we’re a quick email away.
Effective 1 August 2026 · Last updated 13 June 2026
This Refund Policy applies to all subscriptions to the TaviPay payroll and HR service operated by Pro Accountants, a partnership constituted under the laws of Fiji. It forms part of the Terms of Service and uses the same defined terms.
Summary in one line. Your 30-day free trial is your evaluation window. Once you start a paid subscription, fees are non-refundable, but you can cancel at any time and you will not be charged again.
1. The 30-day free trial
Every new TaviPay account starts with a full-featured 30-day free trial. During the trial you can use every feature on your chosen plan, load real employee data, run real pay calculations, and generate real statutory files. No payment card is required to start the trial, and no charge is taken if you do not continue.
If you do not start a paid subscription before the trial ends, your account is automatically placed in a read-only state. Your data is preserved and available for export for thirty days after the trial ends. You can upgrade to a paid plan at any time during or after the trial to regain full access.
2. Paid subscriptions are non-refundable
Once you start a paid subscription, all Subscription Fees are non-refundable, whether billed monthly or annually, and whether or not the Service is used during a particular billing period. This includes:
- Partial months following cancellation;
- Unused features on your selected plan;
- Employee headcount that decreased during a billing period (PEPM fees are calculated on active employees as at the bill date);
- Periods during which the Customer chose not to use the Service.
The 30-day free trial exists specifically so the Customer can evaluate fit before committing financially. We rely on this policy to keep prices low and predictable for every Customer.
3. How to cancel
You can cancel at any time from Settings → Subscription in the Service, or by emailing billing@tavipay.com from the email address on file. Cancellation takes effect at the end of your current billing period:
- Monthly subscriptions — Service continues to the end of the calendar month you cancel in; no further charges are taken from the following month onward.
- Annual subscriptions — Service continues to the end of the prepaid annual period; no further charges are taken at the next renewal.
You retain full access to your account, including data export, until the end of the paid period. After that the account moves to read-only for thirty days, then data is deleted in accordance with the Privacy Policy and any statutory retention requirements.
4. Billing errors and overcharges
If we have charged you incorrectly — for example, billed an inactive employee, billed twice for the same period, or applied the wrong plan rate — we will refund the overcharged amount in full. To report a billing error, email billing@tavipay.com with:
- The invoice number;
- The charge amount and date;
- A brief description of the error.
We will investigate and respond within five business days. Confirmed overcharges are refunded to the original payment method within fourteen business days of confirmation. Where the original method is no longer available, refunds are processed by bank transfer in Fijian Dollars.
5. Annual plan discount
Annual subscriptions are billed once for twelve months in advance, at a discount to the equivalent monthly rate. The discount is offered in exchange for the annual commitment; an annual prepayment is not refundable in part or in full on early cancellation, except as set out in section 4 (Billing errors) or section 7 (Disputes).
If you need to change plan tier mid-annual-term (for example, more employees than the tier covers), we will pro-rate the upgrade and add it to your account; we do not pro-rate downgrades.
6. Currency, VAT, and taxes
All TaviPay pricing is quoted and billed in Fijian Dollars (FJD). Where Fiji Value Added Tax (VAT) applies, it is charged at the prevailing rate set by FRCS — currently 12.5% — and is shown as a separate line on every invoice. VAT-registered Customers can use those invoices to claim input VAT in the normal course.
If you are billed in a foreign currency through your bank or card issuer, any exchange rate differences are between you and the relevant financial institution, and are not refundable by us.
7. Disputes and chargebacks
If you believe a charge is incorrect, please contact us at billing@tavipay.com before raising a chargeback with your bank or card issuer. We can almost always resolve billing matters faster and more accurately than the chargeback process can.
We reserve the right to suspend an account that has an open chargeback or unpaid invoice older than fourteen days until the matter is resolved.
8. Service interruptions
We aim to keep the Service available at all times, but we do not offer a contractual uptime guarantee on the Starter, Professional, or Business plans. Brief unavailability does not entitle the Customer to a refund or credit. For prolonged outages, we will assess goodwill credits to affected accounts on a case-by-case basis. Enterprise customers with a written service level agreement are governed by that agreement.
9. Statutory rights
Nothing in this Refund Policy excludes or limits any consumer rights you may have under the laws of Fiji that cannot lawfully be excluded. Where the Fiji Competition and Consumer Commission Act 2010 or other applicable consumer protection law provides a non-excludable remedy, that remedy applies despite anything in this policy.
10. Changes to this policy
We may update this Refund Policy from time to time. When we make material changes, we will notify active Customers by email and post a notice in the Service at least thirty days before the changes take effect. The version that applied at the time the Customer’s most recent payment was made governs any refund dispute for that payment.
11. Contact
Pro Accountants — TaviPay Billing
Suva, Fiji
Billing: billing@tavipay.com
General support: support@tavipay.com
Firm site: www.accountants.com.fj