Frequently asked questions.

Yes. TaviPay's payroll engine implements FRCA Payroll Specification v1.4 in full. Every EMS file is pre-validated against the spec before it's sent to FRCS at payeems@frca.org.fj. We carry the accreditation; you get the assurance.

All of them: consolidated PAYE bands (post-2023 reform), FNPF (8% employee + 10% employer), FNU 1% Training Levy, ACC employer liability, plus Wages Council minimum-wage validation per sector. Plus retention rules under ERA s.45 and Public Holidays Act calendar.

Nothing breaks. Rates and bands live in versioned rate_tables keyed by jurisdiction and year — not in code. We push the new year's tables to every customer at once. Historical periods continue using the old tables, so re-runs stay accurate.

Yes. Amended pay cycles follow the FRCA Section 6 amendments process. Every amendment is version-controlled and tracked in the immutable audit log.

Yes. We've migrated multi-entity Fiji groups off GCT MyPayroll ourselves, so we know the format inside-out. Our team handles employee register import, FNPF/TIN validation, rate-table setup and a parallel pay run before you go live.

For most SMBs (under 100 employees), one to two pay cycles. We run TaviPay in parallel with your existing system for one period, reconcile to the cent, then swap over.

We import opening balances and statutory year-to-date figures so reports remain accurate. Older history can be archived as PDF reports filed against each Employee Card.

In encrypted cloud infrastructure with daily snapshots and point-in-time recovery. Multi-tenant by construction with row-level isolation. Geographic redundancy and DDoS protection at the edge.

Pre-defined roles: Admin, Payroll Processor, Payroll Approver, HR Officer, Finance, Employee Self-Service. Permissions are granular per module. SSO via Microsoft 365 or Google Workspace optional.

Your data is yours. We provide a full export in CSV, JSON and PDF on request, no exit fees. Account closure follows our standard 30-day process.

Yes. Every employee on a paid TaviPay subscription gets free access to the responsive web app at app.tavipay.com. Works on any phone — iPhone, Android, tablet, desktop. No app store install required, no per-user fees.

View payslips, see leave balances, submit leave requests, track loan repayments, get push notifications when payroll lands, and acknowledge company policies — all from their phone.

Yes. Session cookies are HttpOnly, Secure and SameSite=Lax. All data over TLS 1.3. Biometric unlock supported where the browser exposes it (Face ID / fingerprint on modern iOS & Android).

Pricing depends on team size, modules and any custom integrations. Try the demo and we'll send you a tailored quote within one business day.

Every customer gets email and phone support during Fiji business hours (Mon–Fri, 8:30am–5:00pm FJT). Premium and Enterprise tiers include named account management and an SLA.

Yes — onboarding training is included in every implementation. Ongoing role-based training (Payroll Admin, HR Officer, Manager) is offered free for the first 12 months.