Frequently asked questions.

Yes. i-Tavi Pay's payroll engine implements FRCA Payroll Specification v1.4 in full. Every EMS file is pre-validated against the spec before it's sent to FRCS at payeems@frca.org.fj. Your filings match exactly what FRCS expects.

All of them: consolidated PAYE bands (post-2023 reform), FNPF (8% employee + 10% employer), FNU 1% Training Levy, ACC employer liability, plus Wages Council minimum-wage validation per sector. Plus retention rules under ERA s.45 and Public Holidays Act calendar.

Nothing breaks. Rates and bands live in versioned rate_tables keyed by jurisdiction and year — not in code. We push the new year's tables to every customer at once. Historical periods continue using the old tables, so re-runs stay accurate.

Yes. Amended pay cycles follow the FRCA Section 6 amendments process. Every amendment is version-controlled and tracked in the immutable audit log.

Yes. We've migrated multi-entity Fiji groups off GCT MyPayroll ourselves, so we know the format inside-out. Our team handles employee register import, FNPF/TIN validation, rate-table setup and a parallel pay run before you go live.

For most SMBs (under 100 employees), one to two pay cycles. We run i-Tavi Pay in parallel with your existing system for one period, reconcile to the cent, then swap over.

We import opening balances and statutory year-to-date figures so reports remain accurate. Older history can be archived as PDF reports filed against each Employee Card.

In encrypted cloud infrastructure with daily snapshots and point-in-time recovery. Multi-tenant by construction with row-level isolation. Geographic redundancy and DDoS protection at the edge.

Pre-defined roles: Admin, Payroll Processor, Payroll Approver, HR Officer, Finance, Employee Self-Service. Permissions are granular per module. SSO via Microsoft 365 or Google Workspace optional.

Your data is yours. We provide a full export in CSV, JSON and PDF on request, no exit fees. Account closure follows our standard 30-day process.

Yes. Every employee on a paid i-Tavi Pay subscription gets free access to the responsive web app at app.tavipay.com. Works on any phone — iPhone, Android, tablet, desktop. No app store install required, no per-user fees.

View payslips, see leave balances, submit leave requests, track loan repayments, get push notifications when payroll lands, and acknowledge company policies — all from their phone.

Yes. Session cookies are HttpOnly, Secure and SameSite=Lax. All data over TLS 1.3. Biometric unlock supported where the browser exposes it (Face ID / fingerprint on modern iOS & Android).

Pricing depends on team size, modules and any custom integrations. Try the demo and we'll send you a tailored quote within one business day.

Every customer gets email and phone support during Fiji business hours (Mon–Fri, 8:30am–5:00pm FJT). Premium and Enterprise tiers include named account management and an SLA.

Yes — onboarding training is included in every implementation. Ongoing role-based training (Payroll Admin, HR Officer, Manager) is offered free for the first 12 months.